Return and return process.
According to the Retail Trade Regulation Act in its articles 39, 40 and 41 and its subsequent reform , there are some exceptions in which the store is not obliged to return your money:
- Music, video, software, video games: when you remove the seal, you lose your right to return.
- Press and magazines.
- Customized products.
- Food and other products that expire quickly.
In this case, the right of return does not apply to our services offered in this Online Store. However, if you have any questions, you can contact us and we will help you.
Incidents and Returns.
VERY IMPORTANT: All goods received must be checked upon unloading. If not, you must write on the delivery note of the transport agency – PENDING REVIEW – TIME AND DATE OF RECEPTION. From this moment on, you have 24 hours to file a claim with the transport agency if there is anything damaged. However, you must send a copy of the incident via email
Our SHIPMENTS ARE INSURED to cover possible damages caused by transport, for this reason without this procedure, we cannot consider your claims for material damages. The same procedure must be followed in case the delivery is made by our own trucks, in this case you must send us the claim to our offices via email . YOU HAVE 24 HOURS FROM RECEIPT OF THE MERCHANDISE. Returns of merchandise will only be accepted with prior written authorization from OUR IMPORTER. (Returns, replacements, or exchanges are not accepted if the original packaging is not available) (Products manufactured on demand are excluded from return). The merchandise will be delivered to the customer’s warehouse, ground floor or concierge, excluding other types of delivery such as flats, penthouses, etc. (See land transport regulations).